Delivery & Returns

Delivery

When will my order be shipped?

As soon as you have checked out, we process your order and then our warehouse gets to picking, packing and shipping your order. Take a deep breath, we have you covered.

Orders placed before 12pm (PST) Mon-Fri are dispatched on the same day.

All other orders (including orders made on weekends & public holidays) are shipped the next business day.

(Please note that during sale periods, dispatch times can vary as we are extra busy packing your goodies!)As soon as you have checked out, we process your order and then our warehouse gets to picking, packing and shipping your order. Take a deep breath, we have you covered.

Orders placed before 12pm (PST) Mon-Fri are dispatched on the same day.

All other orders (including orders made on weekends & public holidays) are shipped the next business day.

(Please note that during sale periods, dispatch times can vary as we are extra busy packing your goodies!)

How long does delivery take?

Once the carrier had recieved the package it typically takes 3-5 business days. There are exceptions when a carrier takes longer to deliver than expected so please practice patience! If you feel something is taking longer than expected feel free to email us at care@oralessentials.com!

How do I track my order?

As soon as the order has been shipped out you will be notified through the care@oralessentials.com with your tracking #! You can also email us directly at care@oralessentials.com as well for the tracking info!

Returns

What is your return policy?

Lumineux has a 30-day money back guarantee for first-time purchases through our website only. Any further purchases or recurring shipments are not eligible for refund unless the product is damaged or defective. Please email care@oralessentials.com for any questions regarding these policies.

How long do refunds take to process?

It takes about 7-10 business days for the refund to process! Please email care@oralessentials.com if you have any questions!